What is the procedure with processing & shipping?
All orders are shipped within 3 business days with the exception of our engraved personalized planters which may take up to 7 business days.
Shipping transit times:
United States: 3-9 business days
Canada: 2-8 business days
I need my order faster. Do you offer Express Shipping?
We do! Please place your order and contact us for express shipping quotes. We offer 5-days, 3-day and next-day delivery anywhere in North America.
Can I return my order?
We gladly accept returns. A 20 percent restocking fee will apply. Contact us within 7 days of delivery and ship the items back within 14 days of delivery. Custom or personalized orders can't be returned or exchanged because of the nature of these items, unless they arrive damaged or defective. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Do you offer Local Pickups?
If you live in or around Vancouver, BC choose Local Pickups at check out. You will receive an email when your order is ready with instructions with our opening hours and location.
Do you offer bulk discounts?
We do! Please contact us and give us as much information as possible so that we can send you back a quote (product name, quantity, date needed and location)
Can I come by your studio to shop?
Unfortunately we are closed to the public but we offer local pickups.
Is there any character limit for the engraved planters?
There's no character limit as we can adjust the font size to make it fit. The only limitation we have is regarding the surface we can engrave on the cylinders. Because it is curved, we can only engrave 2 inch wide (see product photo for examples). We can engrave the entire surface of the rectangles and the cubes.
Do your planters have drainage holes?
Most of our planters do not have drainage holes as they are meant to be used indoors as drop pots or decorative planters; meaning you keep the plant in its plastic nursery pot and just drop it in the planter. You can water the plant under the sink or just remove the excess water at the bottom of the pot easily.
Can you add a drainage hole?
Contact us if you would like us to drill drainage holes. We offer this service for $4US/$5CA per planter
Do you wholesale?
We wholesale some of our pieces to brick and mortar stores. If you are a retailer please follow this link.